In mid-January there was a Tesla story that broke around Nassim Taleb’s $4,333 accidental Tesla Upgrade. Basically, the Tesla app’s design patterns allowed him to butt-dial the upgrade. And Tesla’s customer service response turned out to be challenging and not helpful. Let’s take a closer look at Tesla’s software design, how Nassim Taleb may have gotten in this situation, and if Tesla may have used dark patterns in their software design.
UPDATE: Tesla has updated the software no-refund policy giving you 48 hours. It’s awesome to see how quickly Tesla rolls with issues like this and makes corrections. Step in the right direction with the upgrade flow.
Full script and citations: https://undecidedmf.com/episodes/accidental-tesla-upgrade-amp-customer-service-struggles
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